About Westside Support Services

Westside Support Services is a department within Shepherds Bush Housing Association which provides housing and support to a variety of vulnerable people. Sheltered Housing is part of the same department and provides housing and support for older people.

The department directly manages approximately 300 bed spaces and self-contained flats which provide a mixture of both permanent and temporary accommodation, as well as floating support services. We also work in partnership with many voluntary agencies providing a wide portfolio of over 275 supported housing flats and bed spaces.

Our supported housing stock is based in the London Boroughs of Hammersmith & Fulham, Ealing, Hounslow and Hillingdon. The team provides support to a broad range of supported housing client groups either directly or through partner agencies including: learning disabilities, refugees, young people leaving care, women fleeing domestic violence, ex-offenders, the single homeless and people with mental health problems.

Approximately half our stock provides temporary accommodation and we aim to assist tenants to move on to permanent housing. The team also provides housing management to 73 self-contained Sheltered Housing properties with Sheltered Scheme Officers providing a support service.

We have a commitment to building and encouraging tenant participation and we actively seek tenants' views.