About Property Management

The Property Management Department is split into three teams, each with a team leader, who reports directly to the Director of Property Management. This department is responsible for repairs to tenants homes and refurbishing properties as well as cyclical and planned maintenance.

Property Management also carries out gas servicing and ensures tenants are aware of energy efficiency in their homes.

The three property management teams are:

a. Asset Management (Planned maintenance)
The asset management team are responsible for the delivery of the planned maintenance programme. The Programme started in 1997 and each year refurbishes 60-80 properties and carries out Planned repairs in 100-120 properties at annual cost of £2.6 million.

b. Reactive Maintenance
The team are responsible for managing the term maintenance contracts and their duties include carrying out pre and post inspections, supervising void works, administering cyclical redecoration contracts, co-ordinating gas servicing and maintenance contracts and carrying out stock condition surveys. The Association has a Reactive Maintenance budget of £2.2 million annually.

c. Repairs Desk
The Maintenance Administrators take repair requests from tenants, update the computerised repair reporting system and issue work orders to contractors. The Association issues over 8000 work orders each year to our six maintenance contractors. On the repair desk the Maintenance Administrators are front line staff and are constantly liaising with tenants, contractors and other team members.

The department provides a maintenance service to our general needs properties, supported housing bed spaces, and leaseholder properties, across West London.