Tenant Involvement

Shepherds Bush Housing Association (SBHA) is proud of its record of tenant involvement. With tenants having direct access to places on the Committee of Management and a wide range of other routes that give tenants huge influence on our direction, strategies and policies, we believe we are one of the leading housing organisations in tenant involvement.

Our commitment to involving tenants is set out in this statement from our five year strategy:

"Tenant involvement is part of our culture. We are known for the level of involvement we offer tenants and their influence feeds into all our strategies and policies. Our aim is to:

communicate and emphasise this culture to staff, stakeholders and members
continue to involve tenants in all that we do and ensure they shape our strategies, policies and standards
be honest about meeting their expectations, be clear about our use of resources and offer explanations or compensation when things go wrong
respect tenants' views and opinions and the level at which they wish to become involved
offer a range of opportunities for involvement
provide access to information, training and decision-making forums
respect the diversity of our tenants and provide ways for services to be accessible to all tenants and treat them in accordance with our Equality & Diversity Policy. "

We want to give you an opportunity to become involved in our work. We offer a range of different ways to allow you to choose what most fits your time, requirements and level of interest:

Become a shareholder of SBHA. It's just £1 and you will be invited to our Annual General Meeting every year. Find out what is involved - ask for a membership form at our Essex Place Square office. Phone 020 8996 4200 for information
Read News & Views, your tenants' newsletter, and raise directly with us any issues of concern using the contacts in the newsletter
Attend the focus groups or meetings organised by SBHA on particular subjects in your area and have your say. Watch out for letters or posters with these dates
Find out if there is a Tenants Association (TA) covering your estate and consider becoming a member or offering to help. Your Neighbourhood Officer can help identify where there is one. Telephone 020 8222 7300
Speak to your Neighbourhood Officer to see what meetings are coming up on topics that interest you
Attend the Independent Tenants' Committee (ITC) of SBHA meetings. Watch out for details of their meetings and contact intouch@sbha on 020 8996 4226 for times. They are always willing to have new members come along and hold an AGM to elect the Committee who decide who to appoint to the main Committee of SBHA. The ITC acts for all SBHA tenants
Attend the annual Tenants' Conference or Fun Day and ask about opportunities to get involved
If you want to start a group in your area with other tenants we can help you with paperwork and registering a group with SBHA. This gives you access to money to support your group. Contact your Neighbourhood Officer for details
Contact intouch@sbha on 020 8996 4226. This organisation has been set up with the Independent Tenants' Committee to support tenants directly and can help you become involved in SBHA work
Become a tenant monitor. See our separate information form on this role
You could just help us by completing occasional survey forms we send to you with questions on how we are doing. All responses are important and help us to shape and improve our services.

We have set targets for the next few years on developing tenant involvement.

We want more tenants to be satisfied with opportunities to become involved.

We want more tenants to become involved in meetings, focus groups, TAs or other events organised by SBHA.

We want the number of Tenants Associations we recognise to grow.

We want the tenants involved in these activities to reflect the ethnic and age diversity of all our tenants.

We want you to be increasingly satisfied with the information we send you.

Watch out for how we are doing in News & Views. Get involved - help us to help you.

Many thanks

All the staff and Committee members of SBHA and the Independent Tenants' Committee.