Access to Information and Confidentiality

Shepherds Bush Housing Association (SBHA) accepts that all tenants and applicants nominated for housing have a right of privacy and, as such, is committed to maintaining confidentiality of information held about individuals in all areas of its work.

The Association is bound by the Data Protection Act of 1998 and, as such, will not disclose information held about individuals to unauthorised third parties without the individual's consent.

In all areas of SBHA's work, individuals will be made fully aware of the reasons why personal information is required and held in the Association's records. We will only hold information about tenants which is relevant to the purpose for which it is kept, and all information will be held securely.

If we are planning to ask for 'sensitive' information from you, such as your ethnic origin or disability we will specifically ask your permission before we obtain it.

With the exception of information which has been given confidentially or is legally protected, all tenants have access to information held on them, which includes personal data held on computer. This information will be made available free of charge and on request. If you wish to see such information, you should contact the Customer Services team at our registered office in the first instance.