About Shepherds Bush Housing Association

Who is Shepherds Bush Housing Association?
Shepherds Bush Housing Association (SBHA) was set up in 1968 by members of the clergy and congregation of the Church of St. Stephen with St. Thomas in Shepherds Bush. They were extremely concerned about the lack of good, affordable housing available in the area, and were determined to do something about it.

The first house purchased and renovated by SBHA started in 1968 was at 220 Hammersmith Grove, although the Association did not employ full time staff until 1972.

Since then, SBHA's general needs housing has grown to over 3,000, and we now work in many London boroughs: Hammersmith and Fulham, Kensington and Chelsea, Hounslow, Ealing, Hillingdon, Richmond, Brent and Harrow. The Association also has approximately 300 supported housing bedspaces within these boroughs.

SBHA is one of the leading housing associations regarding tenant involvement. Tenants joined the Management Committee in 1983, and the Association provides financial support to an independent Tenants' Committee. SBHA also encourages the setting up of individual tenants associations.

Today the majority of our shareholder members are tenants, and tenant representatives sit on every SBHA Sub Committee. Tenants can hold all positions up to and including the Chair of the Committee of Management, which runs the organisation.

Tenants are also consulted on all major decisions which affect them (see the Tenant Involvement section for more information about how you can get involved in the work of the Association).

How is SBHA Run?
The Association is governed by a Committee of Management, made up of a number of Board members (including representatives from the Independent Tenants' Committee) - all members serve in a voluntary capacity. There are also a number of Sub Committees which look after various aspects of the Association's work and oversee the day to day running of SBHA by the staff of paid Officers. These Sub Committees are:

Housing Operations Sub Committee
Finance and Development Sub Committee
Audit Sub Committee
Arrears and Evictions Sub Committee.

In addition there is also an Appeals Panel.

Who Do I Contact at SBHA?
Your main contact at SBHA will be the Housing Services department, who look after rent enquiries and rent arrears, neighbour disputes, harassment, welfare rights and enquiries about lettings and transfers.

The Housing Services department is based at our registered office, 1 Essex Place Square, Chiswick, London, W4 5UJ. The telephone number is 020 8222 7300. Please note that at first you will speak to a Customer Services Officer, who will either deal with your enquiry or refer you to the right person.

Carrying out repairs is the responsibility of the Property Management department If you want to report a repair, this can be done by telephone on 0800 074 2130. This is a Freephone service staffed 24 hours a day.

The Property Management department is also based at the Association's registered office, which is 1 Essex Place Square, London W4 5UJ. The telephone number is 020 8996 4200.

To complain about our services, you may contact either office by telephone or call in person (see the Making a Complaint page for more information).