Housing Service Teams

Neighbourhood officer team

The neighbourhood officer team consists of neighbourhood officers responsible for all areas of tenancy management, including neighbour nuisance, harassment and domestic violence.

The team are arranged into patches of properties and will be able to organise mediation services, carry out investigations into nuisance complaints and tackle anti social behaviour.

They are based at our Essex Place Square office in Chiswick on 020 8222 7300.

To find out who's who in the Neighbourhood team or for their contact details have a look at the Neighbourhood Officers page on this website.

Allocation and lettings team

Also based at our Essex Place Square office in Chiswick, this team is responsible for the letting of all SBHA's empty properties, arranging for new tenants to move and for nominations from our partner Local Authorities.

They also manage the Association's transfer queue, including those moving for medical reasons and are responsible for mutual exchanges (swapping properties).

Income officers team

This team is responsible for the collection of SBHA's rent, tackling all levels of rent arrears and implementing the Association's rent arrears policies.

They target tenants not paying their rent, refer cases to the County Court if necessary and carry out evictions.

They are experts in welfare benefits and can access debt counselling if needed. However, their main aim is to reduce the rent arrears and beware! - They'll contact you if you are in rent arrears.