Shepherds Bush Housing Group and its members Shepherds Bush Housing Association, Bush Homes and Staying Put Services are committed to providing you with high service standards.

We aim to be friendly, helpful, efficient and professional in responding to customers' needs.

However, we recognise that sometimes things do go wrong and we offer this service as an opportunity for you to inform us of any problems you may have had.

Please complete the form below as fully as possible and click the 'Send Complaint' button and we will respond to you as soon as possible. You can view our formal procedure by clicking on this complaint procedure link.