Report a Repair

If you are unsure who is responsible for a repair, contact the Housing Services team. In general, we deal with communal repairs and anything to do with building insurance (but not general maintenance).

You can email Mina Barton, Management Officer at: mina.barton@sbhg.co.uk.

Below is a brief outline of repairs relating to different types of shared owner

Traditional shared owners

Traditional shared owners living in properties we manage directly pay a service charge which we hope will cover the costs of all repairs and maintenance to communal areas and the external fabric of the building.

If there are extra costs, you will have to pay an additional charge: if the costs were lower than expected, we will credit your rent account. Under the terms of your lease you are responsible for the full cost of repairs.

DIYSO shared owners

This section does not apply to shared owners who bought a property on the open market under DIYSO - although you may find the basic information on emergency action given below helpful. You are responsible for all repairs and maintenance and pay no charges to cover this.

The only exceptions are:

• if you live in a flat and the freeholder or managing agent for the property charges for services - we collect this charge and pass it on to the freeholder but you should contact them direct to discuss services. If there are any problems, we are happy to help if we can.

• if you live in a house - we can ask you to contribute to the upkeep of boundary walls or shared access ways where they exist.

We may need to arrange a visit to check that you are fulfiling your maintenance responsibilities and carrying out regular repainting and preventative repairs as required under your lease. We will always contact you well in advance if we need to do this and arrange to come at a convenient time.